Shipments and returns

Your pack shipment

Packages are generally dispatched within 3 days after receipt of payment.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order.

For purchases over €60, we will deduct 10% of the total order. To enjoy this discount, you must select the voucher in the cart and activate it by clicking on OK.


We will change or refund the product in the followinc cases:

1) If you are not satisfied with the product:
We will refund the cost of the product but we will not refund shipping costs. We will not admit products returned regarding unsealed items in the case of albums, CDs and DVDs. 

2) The product arrived in a defective form or does not correspond with the item purchased:
The client can:
- Ask for a refund: Acuarela Producciones S.L. will refund the cost of the product and shipping costs of the returned item.
- Change for the same product or one of similar cost: Acuarela Producciones S.L. will assume delivery costs of the returned item and of the new one sent.

3) The item is sent to the wrong direction or the product was sent back to our office:
We will refund the cost of the item or we will send you another copy as long as it is still on stock. For more information, please write to:

Return Conditions:

- Before returning the item, you must previously contact us through the following e-mail: nereaserrano@acuareladiscos.con in order to receive instructions on how to do so.
- We will only accept returns from products bought in the Acuarela Discos Shop.
- We will not admit returns of albums, CDs and DVDs which do not preserve the original seal unless the product is defective.
 - The cost will not be refunded or the product will not be sent again until we verify that the product has been received and that it is in a defective condition. The item returned must be perfectly packaged in order to prevent possible damages ocurred during its return.
- The refund will be done through the payment method chosen at the time the product was paid.